What access actually means
A locked gate is the number one reason a booked job does not happen. If your gate locks, sort that out once at the first visit and it is never a problem again.
- A side gate that is unlocked on the day, or a key or code arrangement agreed in advance.
- Dogs secured inside or in a part of the yard that is not being mowed.
- No locked backyard with nobody home and no way in.
- Somewhere reasonable to pull up out the front with a trailer.
The two-minute tidy
A quick pass over the yard before mowing day makes a real difference to the finish and to how long it takes.
- Pick up toys, balls, dog bones and shoes.
- Move hoses, sprinklers and extension leads off the lawn.
- Shift pot plants, and fold up anything light enough to blow over.
- Pick up after the dog. This one matters more than any of the others.
- Move the car off the nature strip if that gets mowed.
Pets and gates
Mowers, blowers and whipper snippers are loud, and an anxious dog in the same yard is a risk to itself and to whoever is working. Inside, or on the other side of a closed gate, is best for everyone.
Gates get closed behind us on the way out as a matter of course. If a gate has a particular latch or a trick to it, mention it once and it gets remembered.
Paying without being there
You do not need to be home to pay. Payment is arranged with your quote and kept simple — reviewers mention the easy payment methods more than once. The exact options get confirmed when the job is quoted.
When it is worth being home
After that first visit, most clients never think about it again. The lawn is just done when they get home.
- The first quote. Ten minutes walking the yard together, so what you want and what gets quoted are the same thing.
- A big clean-up. Where there are calls to make about what stays and what goes.
- Anything you are particular about. A garden bed edge, a plant that is not a weed, a height you want held.